These Terms of Sale set out the conditions under which products are supplied to you via our website The Site is owned and operated by KAYAN MEDICAL CARE Products may be sold directly by us or by third-party sellers listed on the Site.

The Site is owned and operated by KAYAN MEDICAL CARE
Products may be sold directly by us or by third-party sellers listed on the Site.

1- Order Confirmation:

Your order is accepted only when we confirm it in writing (e.g., email, SMS, or app notification).

2- Order Rejection:

 If we cannot accept your order, we will notify you and you will not be charged.

3- Payment Methods:

Credit/debit card

Wallet balance

Cash on delivery (up to SAR 5000)

By paying via card, you authorize us and/or our payment partners to process your transaction securely.

Cancellation by You: You may cancel your order before shipment without penalty.

Cancellation by Us: We may cancel orders if:

Payment is not received,

Required information is not provided,

Delivery cannot be completed,

Bulk/multi-purchase abuse is detected,

The product is unavailable.

4- Delivery

Delivery Charges & Dates: Displayed on the Site before checkout.

Delays: If delivery is delayed due to circumstances beyond our control, we will notify you and work to minimize the delay.

Missed Delivery: If delivery fails and you do not reschedule or collect, your order may be cancelled.

Title & Risk: Products become your responsibility once delivered and paid for.

Invoice: An electronic invoice will be sent to the email provided.

  1. Returns, Replacements & Exchanges

5- Eligible Returns:

Wrong product received

Damaged product                                                                Condition: Unused, in original packaging

Non-Returnable Items:

Used or damaged products

Refunds:

Full refund (excluding shipping fees) if faulty, incorrect, or delayed due to our error.

In other cases, refund excludes original shipping fees and you may cover return shipping.

Cash-on-delivery refunds will be credited to your wallet.

Refund Timeline:

Within 10 days after inspection for card payments.

Immediate if cancelled before shipping.

  1. Warranties & Representations

By using the Site and purchasing products, you confirm that:

You comply with all applicable laws and regulations.

You have legal authority to enter into this agreement.

If purchasing for a business, you are authorized to represent it.

All products and services are provided “as is” except where explicitly stated.

These Terms are governed by the laws of the Kingdom of Saudi Arabia.

Disputes will be referred to the competent KSA courts, if not resolved through customer support within 45 days.

General Provisions

Third-Party Rights: No third party has rights under these Terms.

Relationship: Independent contracting parties; not partners or joint ventures.

Amendments: We may update these Terms at any time. Updates are effective upon posting on the Site.

Severability: If any provision is invalid, the remainder remains in force.

Force Majeure: Neither party is liable for events beyond reasonable control.

No Waiver: Failure to enforce any provision does not constitute a waiver.

Survival: Terms intended to survive termination will remain valid.

Note: Please keep the product’s original packaging to claim warranty, in line with service center requirements.